Legal Information

At Ekartzon, we are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

• Personal Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details, billing information (processed securely through encrypted channels)
• Usage Data: How you interact with our website, pages visited, and products viewed
• Device Information: IP address, browser type, operating system, and device identifiers

How We Use Your Information

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer support and respond to inquiries
• Send promotional offers and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With trusted service providers who assist in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Lodge complaints with relevant authorities

We want you to be completely satisfied with your purchase. Our return policy ensures a hassle-free return process.

Return Window

• Standard Returns: 30 days from delivery date
• Electronics: 15 days from delivery date
• Perishable Items: No returns accepted
• Custom Items: No returns unless defective

Return Conditions

• Items must be in original, unused condition
• Original packaging and tags must be intact
• All accessories and documentation must be included
• Items must be free from damage, stains, or odors

Return Process

Refund Information

• Refunds will be issued to the original payment method
• Processing time: 5-7 business days after we receive the item
• Original shipping costs are non-refundable
• Return shipping is free for defective or incorrect items

We offer fast, reliable shipping options to get your orders to you quickly and safely.

Shipping Options

Processing Time

• In-Stock Items: 1-2 business days
• Pre-Order Items: As specified on product page
• Custom Items: 3-5 business days
• Bulk Orders: 2-3 business days

Shipping Coverage

Special Shipping Notes

• Fragile Items: Extra packaging and handling time required
• Large Items: May require special delivery arrangements
• Electronics: Signature confirmation required
• Perishables: Express shipping only

Tracking Your Order

Once your order ships, you'll receive a tracking number via email and SMS. You can track your package:

• Through your account dashboard
• Via the tracking link in your email
• By calling our customer service
• Through our mobile app