(i) If the Buyer is not satisfied with any Goods purchased from EKARTZON., Or If you wish to return or exchange any item please email or call us within 7 days of purchase, purchase, and a full refund excluding carriage charges will be issued or the exchange items will be sent subject to a further carriage charge.

(ii) Faulty and damaged goods should be returned to our Returns Department with a letter of explanation & proof of purchase.

(iii) Please return items in original packaging.

(iv) Amount will be refunded within 7 business days (After receiving the product at EKARTZON).

(v) While the Goods remain in the Buyer’s possession, the Buyer is under a duty to ensure that the Goods are kept safe and secure.

Email us at: [email protected]  or call our customer care at 01244507500 and request a return number.

Please note- We do not accept any returns that are sent to us directly. You need a return number for the payment to be processed. Please mention your full address while returning the product. Please feel free to call us for any queries or suggestions - we love to hear from you.  Shipping and handling charges